Returns

Something wrong with your order? Oh dear! Let’s fix that for you.

We want to make sure that you are totally satisfied with each and every TellTails product. If you’re not happy with one of our tails, we would be more than happy to exchange it or arrange to refund your payment. All TellTails returns must be returned in new condition.

Return requests need to be made within 15 days of receiving your order.

Returns are super easy – Follow these quick steps to find out how to return your TellTails product(s):

Contact TellTails within 15 days of receiving your order to let us know you will be making a return.

Call us at  01483 204422 Monday – Friday 9am – 5.30pm

or email TellTails@j-e-m.com

Then simply send your returned TellTails parcel to:

TellTails Ltd Returns
JEM House
Little Mead Industrial Estate
Cranleigh
Surrey
GU6 8ND

International Return

Unfortunately, due to the increased cost of international shipping, we do not offer product exchanges on international shipments at this time. However, you can still make a return, as long as it’s received within 60 days of the original order shipment date. Once we receive your returned merchandise(s), your refund will be credited back in British Sterling at the current exchange rate. You will be responsible for return shipping. Original shipping fees are nonrefundable.