EVERYTHING YOU NEED TO KNOW ABOUT THE DELIVERY OF YOUR TAIL
All items are dispatched on Mondays and Thursdays before 3pm and sent first class through Royal Mail. Therefore all items should arrive within 2 working days of being posted. You will be notified via email once your item has been dispatched.
Items ordered from outside the EU may take 10 working days to arrive. Items ordered for delivery in the US may take up to two weeks, due to US customs delays.
Please be aware that deliveries to Australia, USA and Canada are experiencing long delays:
Customs clearing processing times are totally outside our control, so we cannot advise how long it will take for this item to clear customs. To check a countries status please visit royalmail.com/international updates
Mail to Australia is currently only entering via Sydney, as opposed to multiple gateways normally used to get items closer to their final destination. A huge reduction in airline capacity means this is not possible at the moment. Also, mail volumes into Australia, like many countries, is significantly higher than usual.
As a result, there are considerable delays in items passing through the Sydney gateway and into Australia Post's domestic network, as well as extended delivery times once in country. For more information, please visit the Australia Post website.
Australia Post has advised of additional screening measures on inbound mail into Australia for new biosecurity risks. They will not provide compensation for items being destroyed due to containing prohibited products. We expect a slow-down on inbound mail processing due to increased inspection and scrutiny.
Please check the official Australian Government website for more details and a full list of prohibited products.
Once Customs have completed their checks, an item will be passed to local postal service to be delivered. When this does happen, we will see further scans for the item.
Items may be subject to delays around holidays such as Christmas.
Royal Mail state that packages sent by 20th December will arrive in time for Christmas, all orders made before and up to this date will be sent on or before the date.
We cannot accept responsibility for what happens in the post.